Your questions, answered
Get quick answers to the most common questions about our system and services.
How long does setup take?
Creating your account and designing your loyalty card takes about 15 minutes if you have your assets ready. Once completed, we ship your NFC onboarding package within 2–3 working days.
Do customers need to download an app?
No. The loyalty card is saved directly to Apple or Google Wallet. One tap, and it’s ready to use.
Can I redesign my card later?
Yes. You can update and redesign your Wallet card anytime — whether for rebranding or seasonal campaigns like spring or Christmas.
Does it work for multiple locations?
Yes. You can manage multiple locations within one dashboard and track performance per location.
How do you prevent fraud or multiple taps?
In practice, abuse has not been an issue. We recommend placing the NFC visibly (e.g. near the POS). Additionally, built-in fraud control lets you define how many stamps can be collected within a 10 minute window.
How long does setup take?
Creating your account and designing your loyalty card takes about 15 minutes if you have your assets ready. Once completed, we ship your NFC onboarding package within 2–3 working days.
Do customers need to download an app?
No. The loyalty card is saved directly to Apple or Google Wallet. One tap, and it’s ready to use.
Can I redesign my card later?
Yes. You can update and redesign your Wallet card anytime — whether for rebranding or seasonal campaigns like spring or Christmas.
Does it work for multiple locations?
Yes. You can manage multiple locations within one dashboard and track performance per location.
How do you prevent fraud or multiple taps?
In practice, abuse has not been an issue. We recommend placing the NFC visibly (e.g. near the POS). Additionally, built-in fraud control lets you define how many stamps can be collected within a 10 minute window.
Pricing questions
Are there any costs during the free trial?
No. You can test the full system for 30 days at no cost. If you’re happy, you continue with a paid plan. If not, you simply return the NFC package — no obligation.
What is included in the Enterprise plan?
The Enterprise plan is designed for businesses with advanced or custom requirements. It includes everything in the Growth plan, plus tailored setups, integrations, and custom development if needed.
Are there any costs during the free trial?
No. You can test the full system for 30 days at no cost. If you’re happy, you continue with a paid plan. If not, you simply return the NFC package — no obligation.
What is included in the Enterprise plan?
The Enterprise plan is designed for businesses with advanced or custom requirements. It includes everything in the Growth plan, plus tailored setups, integrations, and custom development if needed.
Data questions
What data do I see in the dashboard?
You see customer names, email addresses, visit frequency, and since when they’ve been customers. You can track stamp activity per location, per customer, per day or month — with powerful filtering options for deeper insights.
Who owns the customer data?
All data is stored on GDPR-compliant servers. You have full access and complete ownership of your customer data.
What data do I see in the dashboard?
You see customer names, email addresses, visit frequency, and since when they’ve been customers. You can track stamp activity per location, per customer, per day or month — with powerful filtering options for deeper insights.
Who owns the customer data?
All data is stored on GDPR-compliant servers. You have full access and complete ownership of your customer data.
Push notifications
Can I send automated push notifications?
Yes. You can create rules that trigger notifications automatically. For example: welcome new customers, reactivate inactive ones, or reward your most loyal visitors each month.
Can customers unsubscribe from push notifications?
Yes. Customers can disable notifications for your loyalty card anytime in their Wallet settings.
Are there limits on push notifications?
There’s no technical limit on how many notifications you send. We recommend using them thoughtfully — keeping communication valuable and relevant for your customers.
Can I send automated push notifications?
Yes. You can create rules that trigger notifications automatically. For example: welcome new customers, reactivate inactive ones, or reward your most loyal visitors each month.
Can customers unsubscribe from push notifications?
Yes. Customers can disable notifications for your loyalty card anytime in their Wallet settings.
Are there limits on push notifications?
There’s no technical limit on how many notifications you send. We recommend using them thoughtfully — keeping communication valuable and relevant for your customers.
Ready to turn visits into loyalty?
Book a short call and see how Stamps fits your business.
Ready to turn visits into loyalty?
Let’s start building something great together.
hey@getstamps.ai
Ready to turn visits into loyalty?
Let’s start building something great together.