Subscription, Payment & Billing
Here you'll find information about your subscription, your payment details, invoices, and changes to your plan.
1. Manage Subscription and Payment Method
1.1 Where can I manage my subscription?
You can manage your subscription in the dashboard under:You can manage your subscription in the dashboard under:
Manage Subscription
There, you can view your current subscription information and, if necessary, you'll be redirected to Stripe.
Stripe is our payment processor. Payment information, invoices, and billing details are securely managed there.
1.2 Change Payment Method
If you want to change your payment method, go to the following section in the dashboard:
Manage Subscription
There, you can update your payment information via Stripe.
This is important, for example, if:
your credit card has expired
you want to add a new card
a payment failed
your billing information has changed
After the update, the new payment method will be used for future payments.
1.3 Change Billing Information
You can also manage your billing information through Manage Subscription and Stripe.
There, you can update information such as your name, address, or payment details.
Please make sure your billing information is up to date so that your invoices are generated correctly.
2. Find Invoices
2.1 Where can I find my invoices?
You can find your invoices on the dashboard under:
Manage Subscription
From there, you'll be taken to Stripe. There, you can view and download your invoices.
2.2 Download Invoice
To download an invoice, open the Manage Subscription section in the dashboard and go to your invoices in Stripe.
There, you can select the invoice you want and download it.
If you can't find a specific invoice, please contact support.
3. What happens if a payment fails?
3.1 Why was my payment declined?
A payment may fail for various reasons.
Common reasons include:
Credit card has expired
Card was declined by the bank
Insufficient funds
Payment information is out of date
Security verification by the bank is required
In most cases, you can resolve the issue by updating your payment method under Manage Subscription.
3.2 What should I do if a payment fails?
In the dashboard, please go to:
Manage Subscription
Check your saved payment method there and update your payment information via Stripe if necessary.
If the payment still fails, please contact your bank or choose a different payment method.
3.3 Will my account be deactivated immediately?
If a payment fails, your account will not be deleted immediately without notice.
Please update your payment method as soon as possible so that your subscription can continue without interruption.
If you have any questions or need assistance, please contact Support.
4. Change or Cancel Your Plan
4.1 Change Plan
If you want to change your plan, you can use the “Manage Subscription” section in the dashboard or contact support.
This is relevant, for example, if:
you want to add more locations
you want to switch from monthly to annual billing
you want to adjust your current plan
you have questions about your subscription
4.2 Add more locations
If you'd like to use additional locations, you can add them in the dashboard.
Your subscription may change depending on your plan or the number of locations.
If you're unsure which plan is right for you, please contact support.
4.3 Cancel Subscription
If you want to cancel your subscription, you can do so via “Manage Subscription” in the dashboard.
Your subscription will then end at the end of the current billing period.
Until then, you can continue to use Stamps.
4.4 What happens after termination?
Your access to Stamps will end when the billing period expires.
If you are still in the free trial period and cancel your subscription, you must return your Stamps Terminal to us.
To do so, please contact us at:
We'll then send you all the details about the return.